Objectives of the Organisation

SSAFA, the Armed Forces charity, has been providing practical and financial support to our Forces since 1885 and not just throught times of conflict.  SSAFA Hertfordshire Branch members, all of whom are volunteers, help those currently serving; veterans and their families to retain their independence and dignity.  Caseworkers visit potential beneficiaries and talk over the problem and consider possible solutions.  They make a record of their visit complete with personal details using an on-line casework management system which they use to electronically post their client’s appeal for assistance to appropriate military or civilian charities.

Volunteers Required

We are looking to fill a vacancy for a divisional secretary to coordinate SSAFA services one of three that cover Hertfordshire. A military background is not needed just basic IT and admin skills. The role is about co-ordination and administration of a team of caseworkers that visit clients who are generally veterans and their families. It is a key role matching the potential clients and their needs to one of the caseworkers using an on-line casework management system and is based primarily at home. You will be supported by a Divisional Treasurer keeping you informed of the financial situation.  Training courses are provided for both caseworking and management. A car is not essential but access to one would be an asset. All out-of-pocket expenses are paid. As this is a position of trust, references will be taken up.


We are also seeking a replacement for the Chairman of the Branch who is retiring. The Branch chair oversees all aspects of the Branch.  Reporting to the Chair of the board of Trustees, the chair person ensures that the Branch is running in line with SSAFA’s policies and regulations to ensure that beneficiaries and volunteers are safe, all services are appropriate and effective also that the Branch remains financially sound.  No military background is required. There is not a Branch office as all volunteers work from home using an on-line casework management system thus some IT skills are required.  The Chair is supported by the Branch Secretary who runs the Branch on a day-to-day basis and a Branch Treasurer who provides the chair with financial advice. Adequate advice on the management of SSAFA activities and an over view of caseworking would be given. A car is not essential but access to one would be an asset. All out-of-pocket expenses are paid.


Finally we are always on the look out for volunteer caseworkers. Under the direction of the local SSAFA divisional secretary, a caseworker visits a client's home who has appealed for financial, welfare assistance or advice.  The caseworker makes details of the client's need and then composes a report on an on-line casework management system that links them to other users and charities in order that the necessary assistance can be provided.  Caseworkers need to be confident users of computers and, ideally, have the use of a car.  A successful applicant will receive local induction training on casework and then attend either a  course of 3 days in SSAFA Central Office, London or partake in a virtual casework course at home. The work is home based with no fixed hours and can be fitted around other commitments as it should take only a few of hours a month.  No military experience is required.  All out-of-pocket expenses are paid.  As this is a position of trust, references will be taken up.

Contact Details
For more information see or contact Jim, the Branch Secretary, on or 01923 606220.